Privacy Policy

At Myrrh & Melanin Botanicals, we believe that trust is the foundation of every relationship — including the one we build with you online. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us. By using our site, you agree to the practices described here.

1. Information We Collect

When you browse or purchase from us, we may collect the following types of information:

Personal identification details: your name, email address, shipping address, billing address, and phone number
Payment information: processed securely through our third-party payment processor (we do not store your full card details)
Order history: the products you purchase, custom scent or ingredient selections, and order notes
Device and browsing data: IP address, browser type, pages visited, and time spent on our site
Communications: messages you send us through contact forms, email, or social media

2. How We Use Your Information

We use your information solely to serve you better. Specifically, we use it to:

Process and fulfill your orders, including custom-blend requests
Send you order confirmations, shipping updates, and delivery notifications
Respond to your questions, concerns, and customer service requests
Improve our website experience and product offerings
Send you occasional promotional emails or product updates — only if you have opted in
Comply with applicable Maryland and federal laws

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Legal Basis for Processing (Maryland Residents)

We operate in full compliance with the Maryland Consumer Protection Act (Md. Code Ann., Com. Law § 13-101 et seq.). Your data is collected and processed based on one of the following lawful grounds:

Contractual necessity — to fulfill the order you placed with us
Legal obligation — to comply with tax, shipping, and fraud-prevention requirements under Maryland and federal law
Legitimate interest — to improve our services and communicate with customers who have purchased from us
Consent — for optional email marketing, which you may withdraw at any time

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how visitors use our site.

You may disable cookies in your browser settings at any time. However, some features of our site may not function properly if cookies are disabled.

We do not use cookies to track your activity across unrelated third-party websites.

5. Sharing Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

With shipping carriers (such as USPS, UPS, or FedEx) to deliver your order
With our payment processor to securely handle your transaction
With our e-commerce platform provider solely to operate our online store
With legal or regulatory authorities when required by Maryland or federal law

Any third parties we work with are bound by their own privacy policies and are not permitted to use your data for any purpose beyond what we authorize.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by Maryland and federal law. Order records are generally retained for seven (7) years for tax and accounting purposes. You may request deletion of your personal data at any time by contacting us, subject to legal retention obligations.

7. Your Rights

As a customer, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate data
Request deletion of your personal data, subject to legal exceptions
Opt out of marketing emails at any time using the unsubscribe link in any email we send
Lodge a complaint with the Maryland Attorney General’s Consumer Protection Division if you believe your rights have been violated

To exercise any of these rights, please contact us at hello@myrrhmelaninbotanicals.com.

8. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately and we will remove it.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. All payment transactions are encrypted via SSL technology. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Myrrh & Melanin Botanicals

Maryland, USA

Email: support@myrrhmelaninbotanicals.com

Website: https://myrrhandmelanin.com